MEMS is holding a Dispatch Open House March 11th and 14th. Come by and see what happens when you call 911 for a medical emergency. This is a great opportunity to see what happens and find out if Emergency Medical Dispatching is something you might want to do.

MEMS Station 1, 1121 West 7th Street, Little Rock AR, 72201

March 11th, 2023 at 2:00pm-4:00pm

March 14th, 2023 at 5:00pm-7:00pm

MEMS is currently seeking motivated individuals for Emergency Medical Dispatcher positions. Applications are open with a start date of April 24, 2023. EMDs perform emergency and non-emergency call-taking and system status management in the MEMS Communications Center in Little Rock, Arkansas. Primary duties include answering incoming calls and dispatching emergency medical vehicles and responders. 

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Job Description

ESSENTIAL FUNCTIONS
Performs emergency and non-emergency call taking and system status management in the Communications Center. Primary duties include answering incoming calls and dispatching emergency medical vehicles and responders. 

QUALIFICATIONS: KNOWLEDGE, SKILLS, ABILITIES

• 1 year EMT or Communications experience preferred
• Obtain Healthcare Provider CPR certification from MEMS’ instructor during the first two weeks of employment
• Obtain IAEMD certification on initial attempt or qualify for re-test, unless already certified with IAEMD
• Must maintain certifications by attending required training and testing.
• Knowledge of geography of service area and ability to read map
• Knowledge of communications-related equipment
• Knowledge of MEMS' Communications Department policies and procedures
• Ability to type effectively and perform accurate data entry
• Ability to remain calm during stressful situations
• Ability to speak clearly
• Ability to present caring and professional image over the telephone
• Ability to interact well with others

• Generally works a 12 hour rotating shift that includes weekends and holidays.
• Constant exposure to stress caused by fluctuating workloads while dealing with people in crisis situations

Physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of these jobs. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Physical Requirements – While performing the duties of this job the employee is frequently required to sit; talk and hear; use fingers, hands and arms to handle, reach and/or operate basic office equipment, objects, tools or controls. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

REQUIREMENTS

• High School diploma or equivalent.
• Valid Arkansas driver’s license and acceptable driving record, as defined by MEMS' insurance carrier.
• Minimum age of 18.
• Must pass a pre-employment drug screening.
• Must pass a criminal background check.

TRAINING

EMD Training consists of approximately 2 months of in class instruction that will prepare you to be an Emergency Medical Dispatcher.

WORK LOCATIONS

Dispatchers work out of the MEMS Headquarters in Little Rock.

Starting rate for a full-time EMD is $33,540/year plus addtional departmental stipend.

Megacode is a simulation designed to mimic a real-life code as much as possible. Students progress through a series of questions or scenarios requiring them to recall knowledge of patient assessment techniques and management skills. This is an essential test in a paramedic's educational program.

Paramedic training is another way that MEMS focuses on training the best Paramedics. The class is made up of current MEMS EMTs who apply to be accepted into the in-house Paramedic program. Since MEMS  is a satellite campus of South Arkansas Community College, these students not only get paid to train but are earning college credit at the same time. Most students finish the course with only three classes away from their associate degree in emergency medicine. 

This group of individuals was selected by the leadership of MEMS for their contributions to not only MEMS but EMS. In addition, the legislators recognized this group during this group was recognized by the legislators during this legislative session as being models of EMS professionals.

Stars of Life from MEMS are Brandi Crist, Kara Jarrett, Brian O'Conner, Kendra Rodgers, Nikki Taylor, Robert Trowbridge, and Robert Whisenhunt.